Returns Policy

At B81, we want your shopping experience to be smooth, reliable, and convenient. This policy explains how we process, deliver, and handle returns or exchanges for your orders.

Returns & Exchanges

At B81, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us so we can review the issue.

Eligible Return or Exchange Requests

You may contact us if:

You receive a damaged or defective product.
You receive a product different from the one you ordered.
Your order has a verified issue that requires our attention.

All requests are subject to review and confirmation by our team.

Reporting a Problem

Please contact us as soon as possible after receiving your order. Include your order number, a description of the issue, and clear photographs or videos showing the product and its packaging where relevant.

Our team will review the information and explain the available resolution.

Product Condition

For return or exchange requests, please keep the product, packaging, and any included items in their original condition until our team provides further instructions.

Please do not send a product back before contacting us and receiving return instructions.

Change of Mind

If you wish to return a product simply because you changed your mind, contact our team first. Approval depends on the circumstances and B81's applicable return conditions.

Refunds

If a refund is approved, our team will explain the refund method and expected processing time. The timing may depend on the payment method and any relevant service provider.

Return Shipping Charges

Responsibility for return shipping charges will be communicated after we review the reason for the return or exchange and the circumstances of the order.